Atpac Management and Services Pvt Ltd ensures a transparent and fair refund process for our consultation services. Please review our refund policy criteria below:
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40% Refund on Law Changes
You are eligible for 40% of consultation charges paid by you to Atpac Management and Services Pvt Ltd. if immigration law changes at any point and your application for the same can’t be processed.
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35% Refund on Application Return
You are eligible for 35% of consultation charges paid by you to Atpac Management and Services Pvt Ltd. if your application gets returned from the embassy/High Commission of the concerned country.
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35% Refund on Application Rejection
You are eligible for 35% of consultation charges paid by you to Atpac Management and Services Pvt Ltd. if your application gets rejected from the embassy/High Commission of the concerned country.
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GST Non-Refundable
Atpac Management and Services Pvt Ltd. Advisors will not refund 18% GST charged on consultation charges as the same is paid to the Concerned departments on a monthly basis.
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Full Fee Payment Condition
The refund percentages mentioned above are for the full service fee paid as per the process and not only for the amount paid. Refund percentages are applicable only if the complete fee of the product is paid without any balance. Applicants would not be eligible for the refund percentage if they haven’t paid the complete full service fee mentioned.
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Calculation of Refund
The client understands and agrees that the total invoice amount (bill value) will include the Atpac Management and Services Pvt Ltd. Advisors consultation fee and the applicable GST (18%). However, the refund would be calculated only on the Atpac Management and Services Pvt Ltd invoice amount and the applicant will not be eligible for the Nonrefundable invoice amount. The GST component is nonrefundable at any stage.
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Refund Processing Timeline
Atpac Management and Services Pvt Ltd will refund a certain percent of Atpac Management and Services Pvt Ltd service fee paid by the client as specified in the agreement. The refund will be made within 60 working days after the client submits Atpac Management and Services Pvt Ltd Refund Claim Form to Atpac Management and Services Pvt Ltd. The client should enclose with the refund request form a copy of his receipt for payment made to Atpac Management and Services Pvt Ltd. Failure to enclose this will also make the client ineligible for the refund.
